Having a bad rep is never a good thing, especially when it comes to the reputation of a company. If your brand starts to get a bad rep, your profits will start to take a hit. As a company leader, you need remember that people talk, and they love to talk online where their faces might not be seen, but their words are definitely still heard.

Many companies around the world are investing time and money in reputation management and repair, way more than they ever have before. You might be wondering, “why such a spike in the world of reputation management?” Here’s what you need to know about the ever growing importance of brand reputation management.

Reputation Management Took a Different Form in the Past

Although online reputation management is a newer concept, the practice for a company to maintain a positive reputation is not new at all. This has been around for centuries and was even a thing in ancient times. When someone is selling a service or product, obviously that person needs to maintain a good rep with the people to keep business coming in.

However, reputation management has changed significantly over the years. Now that the majority of business is conducted online, the entire user experience has changed. A consumer doesn’t even have to leave the comforts of home to buy something. Groceries can be delivered, TVs can be installed, just about anything can be done with a few clicks of a button on a smartphone.

Because your user spends so much time trolling the web, your focus needs to be maintaining your online reputation. No longer do you need to be as concerned about your retail store location (if you even have one), but instead you need to focus on your website.

What does the future hold for reputation management?

Modern day reputation management includes everything from monitoring online reviews to improving a brand’s presence on social media. The ways of online reputation management have been established, but nobody knows exactly what the future will hold. Technology is changing by the day, meaning the user experience is changing at a rapid pace as well. What does this mean for reputation management?

It is predicted that online reputation management will only continue to grow as a key marketing and branding tool. Some experts even believe that reputation management strategies will be used by nearly 100% of companies worldwide by the year 2022.

Your company might even be practicing reputation without even realizing it. If you are working to build your social media following, practicing search engine optimization, or monitoring your online reviews you are managing your reputation. You can take it a step further though by hiring a company that specializes in rep management; you’re likely to see some amazing results.

How to Find a Top Reputation Management Firm

First, you need to look into the firm’s reputation (see what we did there). This is true any time you are looking to hire a service or purchase a product. You can look into a company’s reputation but researching what they stand for, reading reviews and testimonials, and checking them out on social media.

Ecommerce businesses everywhere are simplifying the consumer experience for people around the globe. Instead of shopping for products within a retail location, the process is as simple as opening your laptop or logging into an app. This is a huge reason for the major boom that ecommerce has seen within the past few years.

Although ecommerce businesses make consumers’ lives easier, there are challenges involved in these business owners lives that aren’t easy to deal with at all. That is, until the business owner decides to invest in an order management system. If you’re in denial about needing an OMS, here are a few signs that your company needs one.

You’re struggling with supply chain visibility

Having complete supply chain visibility is crucial for ecommerce businesses, but it can be a major difficulty. This is especially true if you have inventory stored in multiple locations, you utilize several selling platforms, and you deal with multiple vendors. If you don’t have complete supply chain visibility, you could be selling products that you don’t even have in stock.

Managing every aspect of the supply chain is so much easier with the help of an order management system. An OMS streamlines the entire business model, everything from the customer ordering the product to the final stage of delivery.

You need help with returns management

Managing returns and refunds is never fun, especially if you’re attempting to do it without the help of an OMS. There are so many variables involved with returning a product, and it needs to be done in a way that works for the customer.

No matter the reason for the return, you should try to simplify things for the customer as much as possible. We can tell you that the process certainly won’t be simple if you’re trying to juggle everything without an OMS. OMS solutions provide tools to handle communication and eliminate returns complexities for both you and the customer.

You’re struggling to meet peak season demands

Most online businesses experience a peak season and an off season. Peak season is when the demand for the product or service increases exponentially, and off season is when things start to level off. A major peak season for most businesses is around the holidays when it is time to purchase gifts for loved ones. Is your current ecommerce model able to keep up with the peak season demands?

If not, an OMS could help out. Maybe your existing softwares can’t keep up with the increases in ordering volume during high season. You need to prepare for this ahead of time, like the insane business you’ll get on Black Friday or Cyber Monday. An OMS will allow you – the retailer – to focus on the core competencies of the business, even when sales and customer demands are at an all time high.

You current system lacks security

You’ll be handling a ton of sensitive information on a daily basis with your ecommerce business. Not just your own information, but also the personal and financial details of your customers. An OMS will ensure that this information is protected and secure from cyber threats.

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The onset of the vast digital space has made it easier for businesspersons to advertise their businesses online. Since access to the online space is easy, it is common to see businesses promoting products or services that are similar to yours. This immediately prompts the need for you to differentiate your business through effective digital marketing by using AdWords. Paying for AdWords to enhance your digital marketing is an effective way to help your business grow. Let us look at how you can use it as a catalyst for increased sales.

Include your physical location

Although some businesses are purely online, you may have a physical store where customers can access your goods or services. In an era where con artists take advantage of the flourishing online space, your target audience is likely to trust you if you include a physical location. It is in this location that potential customers are converted into buyers. Having this information is important when you are offering discounts or running a special offer exclusive to the store.

Specify calls only

The call-only option is a brilliant marketing tool that immediately separates your business from others on the web. When an interested online user searches for a product, they are likely to settle for an ad that has a phone number for easy communication. Lack of this feature means the user will have to access your website first to get the phone number and make the phone call, therefore, lengthening the process. You stand a higher chance of retaining the potential customer when they see the phone number at the first click.

Optimize your landing page

In most cases, the keywords you choose will lead the visitor to your website’s landing page. The content on this page and the clarity of the call-to-action will determine whether the visitor remains interested or leaves your page. Therefore, having a landing page that is in line with the ad will convince the potential customer to engage with your business. The call-to-action should be visible with words that are short and clear.

Be keen on positive and negative keywords

The keywords used to attract visitors to your business should be well thought out. Make sure you have positive keywords that quickly define what your business is about. At the same time, ensure you list the negative keywords. In this case, your ad will not be popping up if a web user types a search that contains the words you have listed. The last thing you need is to pay for clicks that will not convert to a customer. You can seek the help of a Google AdWords consultant to guide you on this.

Pay attention to the conversions

While it is easy to be distracted by the cost of clicks, you should focus on the conversions that the keywords are bringing in. Once you find out which keywords are more effective, you can get rid of the others that cost you money but have no returns.

Take a look at Broadplace and choose a pay-per-click arrangement that best suits your business.

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Thailand is just one place experiencing the benefits of a digital revolution that has really helped catapult many businesses in the area. Whether working remotely or through the virtual office, working in a digital climate can be expensive but in the long run, these applications allow businesses a lot more flexibility in the everyday management of a business. More significantly, it has helped the country’s business community remove barriers that traditional business formats could not address.

The remote-working situation has evolved to help business create platforms and primarily through the advent of virtual office suites that can help businesses use office space cost-effectively and efficiently. With a mix between online and offline office space, businesses can manipulate the business terrain to their advantage because these online tools simply make manoeuvring in virtual reality much easier. Take a look at Servcorp Thailand to see the many features of the modern virtual office by clicking onto the following link http://www.servcorp.co.th/en/virtual-offices/.

Keep reading to learn about how digital technology has really shaped modern entrepreneurship.

Digital Nomadism

One of the major offshoots of digital technology is the creation of a fleet of professionals who, as opposed to consigning them to one work location, travel the world to work for companies on contract. These professionals simply work in an online format in the host country of the organisation with whom they work. In many ways, it has removed them from the monotony of a full-time position, but through travel, these professionals are exposed to a number of ideas and business practices around the world.

Shared Space Lifestyle

Then, digital technology has contributed to the shared space phenomenon. Coworking, especially, has seen a surge in entrepreneurship just in terms of the number of spaces cropping in the country. Technology has made it possible for large numbers of people to work in one office while sharing the same internet connection and office amenities.

The virtual office has also created a cottage industry of serviced offices that provide a variety of plans for entrepreneurs trying to establish their businesses. With access to office space and a reliable internet connection, businesses can essentially determine the tempo of their work days. More importantly, this technology has presented businesses with the chance to save a load of cash on office space.

An Expanding Business Perspective

The virtual office and the technology that supports it has provided businesses with a way to understand business beyond their immediate borders. With a landscape that extends into an online universe, geographic limitations are no longer an issue when trying to establish your business. Thai businesses can build teams or partner with any business from around the world and simply through a fast internet connection.

Expediting Business

Digital technology has also been at the root of expediting much of business. Documents can be shared between professionals working in different locations around the world. Signatures can be received within minutes of being sent to the recipient, and communication is no longer a problem for professionals working distances away from each other but together. Then, electronic money transfers have made transactions between customers and their patrons move very quickly. Ultimately, digital technology has heralded in an age where businesses move at the speed of light.

Industry Made More Convenient

Technology in our everyday lives has made our existence very easy and simplified. For business and the entrepreneur, digital technology has not only made work convenient, but it has also provided access to many entrepreneurs with an idea but without the platform. Through the virtual office, though, it has provided infrastructure and organisation to an already established online landscape.

To read more on topics like this, check out the business category.

The relevance of video marketing for any business having a website cannot be sidelined. Its significance is of substantial benefit that ranges from an increase in web traffic to high sales conversion rates. Unless your consumers are more into reading, video content, especially for product tutorials, are more relatable and viewable. They are a vital marketing tool, and the costs associated should not render them a secondary option. Video agencies such as Liquona offer videography services aimed at optimising your business needs.

The integral factor for utilising videography services in this millennial age is the “social media influencer” aspect that is such a force to reckon with. For example, a large section of the beauty industry has focused its marketing plans on utilising influencers who have a relatively higher following and trust compared to the main website.

Videos provide a platform to convey the targeted emotions, goal, and the tone of the brand. This strategy was not considered mainstream in the past and was usually labelled as a costly expense due to cost-prohibitive factors such as equipment, location, and a lengthy production cycle. However, with the increase in the number of agencies offering video production services, the prices have significantly reduced, and the quality has improved.

Here are reasons why your business should invest in video marketing:

Builds Trust

Video tailored adverts are specific and more trustworthy compared to written content. It significantly reduces the time customers have to skim through articles looking for particular keywords, therefore, making them more appealing. For example, online car buyers are more thrilled with seeing videos of their ideal car on the track and can evaluate their performance from that rather than depending on written specifics.

Improves Customer Engagement

The engagement level on videos is much higher compared to other media of communication. Videos can provide live interactions with the target market and create an opportunity for buyers to voice their concerns. Through this, brands collect vital information to be used for brand development. It also becomes much easier to close sceptical buyers who want a more detailed presentation of your product or service.

Better Conversion and Sales Rates

If your business relied on text to drive sales and its result was appealing, titling your approach towards video marketing can turn appealing sales rates to massively handsome profits. After watching videos, consumers are more inclined to press the purchase button compared to written content where they may prefer to conduct more research for convincing information.

Improves Ranking on Search Engines

Getting higher conversion rates is in direct reference to one’s position on search engines. Video content marketing is one way to improve your ranking and drive sales. Videos created with specific keywords and phrases tends to rank better.

Distribution channels for awareness and sales driven videos encompass popular social spaces such as Facebook, Twitter, Instagram, and other professional communities such as LinkedIn, among others. Placing the ads on these channels should be dictated by the number of targeted consumers in that platform and the probability for more likes and shares. Invest more in reputable agencies that produce high-quality content. Low-quality content may be cheaper but not worthy of competition.

To read more on topics like this, check out the business category.

If you have information on violations of securities laws, you can take advantage of the SEC whistleblower program to report the crime and get compensation for your effort. Congress launched the program to help reduce the number of people engaged in securities manipulation and other scams that harm the economy.

Since such violations discourage investors and remove trust from the system, stopping them is in everyone’s best interest. The best part is that you can collect compensation if your report meets the requirements.

How the SEC Whistleblower Program Works

The SEC whistleblower program offers rewards to anyone who provides the government with new information that leads to sanctions against a violator. If you have information you would like to submit, you can do so on the U.S. Securities and Exchange Commission’s website, or you can print a form and mail it to them.

The government must impose sanctions of at least $1 million before you are eligible to collect your reward, and you can get between 10 and 30 percent of the damages collected depending on the value of your tip. After you make your report, you must review the website each day to see if the U.S. Securities and Exchange Commission takes action related to the information you submitted. You have 90 days after the government takes action against the offender to apply for your compensation, so you don’t want to waste time.

Why You Need an SEC Whistleblower Attorney

From filling out your initial report to applying for the reward, you must take many steps to get the outcome you want. If you make mistakes or forget to follow up on your report, you could lose your right to collect compensation for your effort.

You won’t need to worry about those roadblocks if you enlist an SEC whistleblower attorney to have your back. The lawyer you hire will guide you from start to finish. They will make sure you take each step correctly so that you can enjoy the best possible odds of success, and you will know you did the right thing.

Getting Started

Contact the Labaton Sucharow law offices if you would like to file a report and protect your rights. The team at the Labaton Sucharow has collected more than $1 billion for its clients, which is the highest success rate in the program’s history. This law firm has former SEC and DOD prosecutors on staff in addition to a team of world-class investigators. If you would like to know you are in the best possible hands, give them a call at (212) 907-0700.

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